FAQs
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FAQs

Find the answers to some of the most frequently asked questions here.

Where are you located?
Eureka Mums is entirely run by volunteers from our warehouse in Sebastopol. We aim for regular drop off times at the warehouse each week but these can sometimes change according to volunteer availability and school holidays. Please always let us know what you have and we can advise the best donation drop off address and days/times.

Can I just show up at the warehouse?
We like to be ready for your visit and ensure that you don’t make a trip unnecessarily. For that reason, we ask that you email us with a list of the things you would like to donate. It helps if you have read our website first for a list of things we can and can’t re-home (see below). We can then confirm days and times. We are happy to work with you to find a time that best suits you.

Do you pickup?
We rely on our network bringing their donations to us, however if you are unable to deliver please ask and we may be able to organise a volunteer to pick up. It depends on where you live and the availability of volunteers.

What about safety standards?
The following items have mandatory safety standards - prams, strollers, change tables, cots, portacots, highchairs, car restraints, and bouncers. You may like to use this product safety checklist to ensure your donation meets current safety standards.

Does my donation have to meet every mandatory standard on your checklist?
No, this is a guide and these standards apply for the sale of new nursery items, and the sale of all cots. For example we rehome prams without red brakes as this is a very recent change to the standard and as long as the brakes work well we are able to rehome the pram. If you are unsure please email us a photo and description (make and model, date and country of manufacture) of these items so that we can be sure of their suitability for re-homing and so we can download the manual from the manufacturer’s website to give to the new mum.

Do you have a list of what you accept?
Please see this list of what we can and can’t rehome at the moment.

Do I need to clean my pram or highchair before donating it to you?
In short – yes please! Eureka Mums is volunteer run, mostly mums working on mum time, so if you don’t clean it – someone else has to find time to do so. If you are unsure where to start or how to go about it, please just email us – our volunteers have a wealth of knowledge to share. We post before and after photos on Facebook regularly.

I have a lounge suite/adult clothing/a kitchen sink I would like to donate, is that something you need?
We try and focus on the essential needs of babies and young children. We recommend the following.

How can you let me know if you have a particular need?
If we have to do a call out for specific items we post these on Facebook and Twitter.

Can you accept cash donations?
Eureka Mums has been endorsed by the ATO as a Deductible Gift Recipient. This means that if you donate money to Eureka Mums, any donation over $2 is tax deductible and you will receive a receipt to reflect this. Click here to go to the donate page of our website.

What will you do with cash donations?
We ensure that every quality donation we receive can be rehomed by making it safe and complete. For example we can take a donation of a cot, check that it meet safety standards, buy a brand new mattress, and rehome with a beautiful bundle of pre-loved clothing and bedding, a mobile and a big soft teddy. We also need money to buy new teats for feeding bottles, and to buy new safety harnesses for prams, highchairs, bouncers, change tables etc so they meet the latest safety recommendations. We often repair punctures and replace broken parts on prams. We also have a Gift Shop on our website so that you can choose specifically what you would like to purchase for a family in need such as a cot & mattress or double pram

Just wondering what number to call when I see prams, cots, change tables etc out on the nature strip?
Eureka Mums is run by volunteers, all mums ourselves, and for this reason we do not publish any of our phone numbers. If you find a great pram in the hard rubbish, you are welcome to pick it up and take it home with you if you have a car. We would then ask that you check it carefully using our product safety checklist before contacting us. Alternatively, if it won’t fit in your car, you can message us, email us, tweet the address and a photo of the item and we might be able to organise a volunteer to pick up. Please do check the pram carefully however, as often there is a very good reason why an item is discarded but it may not be easy to spot. We cannot rehome a cot or carseat from hard rubbish.

How to contact us

As Eureka Mums is run by volunteers and we work on mum time, we ask that you please contact us by email.

FAQs

Find the answers to some of the most frequently asked questions here.

Spread the word

We need your help to let people know that they can recycle their baby gear.

How to get help

This is how you contact us if you are in need of help or are a social worker looking for material aid.

Emergency contacts

If you or your children are at risk and need immediate help here are some numbers for you to call.

Sister organisations

Eureka Mums is a branch of St Kilda Mums, operating under the St Kilda Mums legal entity and governance structure.