COVID-19 FAQs

COVID-19 Update 4 August 2020.

In line with government restrictions we cannot accept your donations of preloved goods from Wednesday night (5 August) onwards at our Ballarat warehouse. See below for an alternate option to get your donation to us. 

Please keep an eye on our social pages or sign up for our newsletter (bottom right hand side of this website) to be the first to be informed when we reopen for donations. Thank you.

If you have any questions then please email us to confirm.
We would be very happy to answer your questions.

Thanks for everything you do for Eureka Mums.
Trinsa Lewis, Operations Manager
4 August 2020

FAQs

I need some help from Eureka Mums.  What should I do?

Please see this page of our website for more information on how to access help from Eureka Mums.

 

I am a social worker, can I still get help for the families I am supporting?

Yes, we are still taking requests and processing your orders. Please email us for more information.

 

Are you still open for donations?

To follow government guidelines, we are closed for donation drop offs at our warehouse and to our volunteers from Wednesday night (5 August). However, we can accept donations by mail (see below). You can also donate by purchasing goods online and having them shipped to us.

 

Can I post my donation? 

Yes please. Our postal address is 15A Gray Street, Sebastopol VIC 3350.

 

Can I just leave my donation at the door?

No.  Please do not do this.  We won’t be able to check with you if your donation is suitable, or it may get wet and it costs us time and money to dispose of it.

 

Can I volunteer at the warehouse?

At this time for the safety of our staff and our volunteers, we have to limit the number of people in the warehouse. We are not inducting new volunteers at this time.

  

Are financial donations helpful right now?

Yes. Financial donations are vital right now to ensure that Eureka Mums can continue to operate and help families in need.  You can make a donation via our website or via EFT.

 

What are you spending the money on?

We are spending the money on purchasing new stock when we run out, making deliveries to social workers where necessary, paying our rent and bills. Our small team of staff are still working hard to process the items we have here to get them out to families when they need it.

 

Have you had to lay off staff?

No. Our staff are more important than ever right now.  They are working extremely hard in difficult circumstances to help all the families on our waiting list.

 

How are you still helping families in need?

We are distributing the stock that we already have on hand and purchasing some items we consider highly necessary, such as cots, prams and car seats.  We are working closely with social workers and Maternal Child Health Nurses to fulfill the requests for families already on our waitlist.