COVID-19 FAQs

We are open for goods donation drop off by appointment only.

Please email us with a list of items you wish to donate so we can ensure that we can accept the items at this time.

If you have any questions then please email us

FAQs

I need some help from Eureka Mums.  What should I do?

Please see this page of our website for more information on how to access help from Eureka Mums.

Can I just pop down anytime that suits me? 

No. Please do not do this. There is a booking system in place to ensure we are able to manage contactless donations safely

I am a social worker, can I still get help for the families I am supporting?

Yes, we are still taking requests and processing your orders. Please email us for more information.

 

Are you still open for donations?

In line with the Government's easing of restrictions in regional Victoria, we are reopening for goods donation drop off from Monday 28 September. You will need to make an appointment. Please email us with a list of items you have to donate so we can ensure that we can accept the items at this time.

 Can I post my donation? 

Yes please. Our postal address is 

Eureka Mums

PO Box 5535, Redan, VIC 3350

Can I just leave my donation at the door?

No.  Please do not do this.  We won’t be able to check with you if your donation is suitable, or it may get wet and it costs us time and money to dispose of it.

 

Can I volunteer at the warehouse?

At this time for the safety of our staff and our volunteers, we have to limit the number of people in the warehouse. We are not inducting new volunteers at this time.

  

Are financial donations helpful right now?

Yes. Financial donations are vital right now to ensure that Eureka Mums can continue to operate and help families in need.  You can make a donation via our website or via EFT.

 

What are you spending the money on?

We are spending the money on purchasing new stock when we run out, making deliveries to social workers where necessary, paying our rent and bills. Our small team of staff are still working hard to process the items we have here to get them out to families when they need it.

 

How are you still helping families in need?

We are distributing the stock that we already have on hand and purchasing some items we consider highly necessary, such as cots, prams and car seats.  We are working closely with social workers and Maternal Child Health Nurses to fulfill the requests for families already on our waitlist.