Monthly donations affected by payment platform technical issue
Why your monthly donation is no longer being processed.
Since returning from the Christmas break, we have discovered that some of our monthly donations have not been automatically processed since early December. The donations affected are those that are processed through the payment platform eWAY. We have identified that the integration between eWAY and our database, Salesforce, is no longer working and as a result we want to ensure we move all donations away from eWAY and onto our website payment platform.
What does this mean for my donation?
Unfortunately this technical issue means that your December monthly donation was not received by Eureka Mums and, if your gift falls at the beginning of the month, it will not have been processed in January either.
What do I need to do?
We rely so heavily on your generous monthly donation and we are so grateful for your continued support. We ask that you sign up again for your monthly donation program using this link or on our website.
Please be assured that there was no security risk and none of your details have been compromised during this technical failure, but we do want to move away from eWAY and drive all donations directly through our website to avoid this issue occurring again in the future.
We are incredibly sorry as we know this will cause some inconvenience.
If you feel more comfortable speaking to one of the team on the phone, please call us on 03 8373 6412. We will be more than happy to set up the donation with you over the phone.
If we haven't heard back from you by 15 January, we will give you a call to follow up.
Thank you, your appreciation and continued support is greatly appreciated by all of us at Eureka Mums.