FAQs

Find the answers to some of the most frequently asked questions here. 

Where are you located?

We are located at 15A Gray Street in Sebastapol. This is the corner of Gray and Spencer Streets. Please enter via Spencer street. Our opening times are here

Can I just show up whenever?

We like to be ready for your visit and ensure that you don’t make a trip unnecessarily. For that reason, we ask that you email us with a list of the things you would like to donate. It helps if you have read our website first for a list of things we can and can’t re-home. 

Do you pickup?

We rely on our network bringing their donations to us, however if you are unable to deliver please ask and we may be able to introduce you to a volunteer. It depends on where you live and the availability of volunteers.

What about safety standards?

Many items have mandatory safety standards. We check for safety features based on both the standards and expert recommendations. If you are unsure if your items meet the latest safety standard, please email us a photo and description.

Do you have a list of what you accept?

Please see this printable list of what we can and can’t rehome.

Would you have any use for used breastfeeding bras at all? 

No, we do not rehome preloved bras or any adult clothing.

Do I need to clean my pram or highchair before donating it to you?

In short – yes please! Eureka Mums is volunteer-powered, so if you don’t clean it – someone else has to. 

I have a lounge suite/adult clothing/a kitchen sink I would like to donate, is that something you need?

We try and focus on the essential needs of babies and young children. We recommend the following... 

How can you let me know if you have a particular need?

If we have to do a call out for specific items we post these on Facebook and Instagram. We also have a newsletter you can sign up for on the bottom of the home page.

Can you accept cash donations?

Yes please! Eureka Mums has been endorsed by the ATO as a Deductible Gift Recipient. This means that if you donate money to Eureka Mums, any donation over $2 is tax deductible and you will receive a receipt to reflect this. Click here to go to the donate page of our website.

What will you do with cash donations?

We ensure that every quality donation we receive can be rehomed by making it safe and complete. For example we can take a donation of a cot, check that it meet safety standards, buy a brand new mattress, and rehome with a beautiful bundle of pre-loved clothing and bedding. We also need money to buy spare parts for items like prams and highchairs so they meet the latest safety recommendations.  

Just wondering what to do when I see prams, cots, change tables etc out on the nature strip?

If you find a great pram or highchair in the hard rubbish, please email us or post a picture in our Facebook page and we might be able to organise a volunteer to pick up. Please do check them carefully however, as often there is a very good reason why an item is discarded but it may not be easy to spot. We cannot rehome car restraints from hard rubbish because is crucial for safety that the carseat hasn't been involved in an accident and often they would look fine but be structurally compromised.